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<html><head><meta http-equiv="Content-Type" content="text/html; charset=ANSI_X3.4-1968"><title>A.1. General Advice</title><link rel="stylesheet" type="text/css" href="../../style.css"><meta name="generator" content="DocBook XSL Stylesheets V1.78.1"><meta name="keywords" content="Bugzilla, Guide, installation, FAQ, administration, integration, MySQL, Mozilla, webtools"><link rel="home" href="index.html" title="The Bugzilla Guide - 4.4.12 Release"><link rel="up" href="troubleshooting.html" title="Appendix A. Troubleshooting"><link rel="prev" href="troubleshooting.html" title="Appendix A. Troubleshooting"><link rel="next" href="trbl-testserver.html" title="A.2. The Apache web server is not serving Bugzilla pages"></head><body bgcolor="white" text="black" link="#0000FF" vlink="#840084" alink="#0000FF"><div class="navheader"><table width="100%" summary="Navigation header"><tr><th colspan="3" align="center">A.1. General Advice</th></tr><tr><td width="20%" align="left"><a accesskey="p" href="troubleshooting.html">Prev</a> </td><th width="60%" align="center">Appendix A. Troubleshooting</th><td width="20%" align="right"> <a accesskey="n" href="trbl-testserver.html">Next</a></td></tr></table><hr></div><div class="section"><div class="titlepage"><div><div><h2 class="title" style="clear: both"><a name="general-advice"></a>A.1. General Advice</h2></div></div></div><p>If you can't get <code class="filename">checksetup.pl</code> to run to
completion, it normally explains what's wrong and how to fix it.
If you can't work it out, or if it's being uncommunicative, post
the errors in the
<a class="ulink" href="news://news.mozilla.org/mozilla.support.bugzilla" target="_top">mozilla.support.bugzilla</a>
newsgroup.
</p><p>If you have made it all the way through
<a class="xref" href="installation.html" title="2.1. Installation">Section 2.1, “Installation”</a> (Installation) and
<a class="xref" href="configuration.html" title="2.2. Configuration">Section 2.2, “Configuration”</a> (Configuration) but accessing the Bugzilla
URL doesn't work, the first thing to do is to check your web server error
log. For Apache, this is often located at
<code class="filename">/etc/logs/httpd/error_log</code>. The error messages
you see may be self-explanatory enough to enable you to diagnose and
fix the problem. If not, see below for some commonly-encountered
errors. If that doesn't help, post the errors to the newsgroup.
</p><p>
Bugzilla can also log all user-based errors (and many code-based errors)
that occur, without polluting the web server's error log. To enable
Bugzilla error logging, create a file that Bugzilla can write to, named
<code class="filename">errorlog</code>, in the Bugzilla <code class="filename">data</code>
directory. Errors will be logged as they occur, and will include the type
of the error, the IP address and username (if available) of the user who
triggered the error, and the values of all environment variables; if a
form was being submitted, the data in the form will also be included.
To disable error logging, delete or rename the
<code class="filename">errorlog</code> file.
</p></div><div class="navfooter"><hr><table width="100%" summary="Navigation footer"><tr><td width="40%" align="left"><a accesskey="p" href="troubleshooting.html">Prev</a> </td><td width="20%" align="center"><a accesskey="u" href="troubleshooting.html">Up</a></td><td width="40%" align="right"> <a accesskey="n" href="trbl-testserver.html">Next</a></td></tr><tr><td width="40%" align="left" valign="top">Appendix A. Troubleshooting </td><td width="20%" align="center"><a accesskey="h" href="index.html">Home</a></td><td width="40%" align="right" valign="top"> A.2. The Apache web server is not serving Bugzilla pages</td></tr></table></div></body></html>
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