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<html><head><meta http-equiv="Content-Type" content="text/html; charset=ANSI_X3.4-1968"><title>A.3. I installed a Perl module, but checksetup.pl claims it's not installed!</title><link rel="stylesheet" type="text/css" href="../../style.css"><meta name="generator" content="DocBook XSL Stylesheets V1.78.1"><meta name="keywords" content="Bugzilla, Guide, installation, FAQ, administration, integration, MySQL, Mozilla, webtools"><link rel="home" href="index.html" title="The Bugzilla Guide - 4.4.11 Release"><link rel="up" href="troubleshooting.html" title="Appendix A. Troubleshooting"><link rel="prev" href="trbl-testserver.html" title="A.2. The Apache web server is not serving Bugzilla pages"><link rel="next" href="trbl-dbdSponge.html" title="A.4. DBD::Sponge::db prepare failed"></head><body bgcolor="white" text="black" link="#0000FF" vlink="#840084" alink="#0000FF"><div class="navheader"><table width="100%" summary="Navigation header"><tr><th colspan="3" align="center">A.3. I installed a Perl module, but
<code class="filename">checksetup.pl</code> claims it's not installed!</th></tr><tr><td width="20%" align="left"><a accesskey="p" href="trbl-testserver.html">Prev</a> </td><th width="60%" align="center">Appendix A. Troubleshooting</th><td width="20%" align="right"> <a accesskey="n" href="trbl-dbdSponge.html">Next</a></td></tr></table><hr></div><div class="section"><div class="titlepage"><div><div><h2 class="title" style="clear: both"><a name="trbl-perlmodule"></a>A.3. I installed a Perl module, but
<code class="filename">checksetup.pl</code> claims it's not installed!</h2></div></div></div><p>This could be caused by one of two things:</p><div class="orderedlist"><ol class="orderedlist" type="1"><li class="listitem"><p>You have two versions of Perl on your machine. You are installing
modules into one, and Bugzilla is using the other. Rerun the CPAN
commands (or manual compile) using the full path to Perl from the
top of <code class="filename">checksetup.pl</code>. This will make sure you
are installing the modules in the right place.
</p></li><li class="listitem"><p>The permissions on your library directories are set incorrectly.
They must, at the very least, be readable by the web server user or
group. It is recommended that they be world readable.
</p></li></ol></div></div><div class="navfooter"><hr><table width="100%" summary="Navigation footer"><tr><td width="40%" align="left"><a accesskey="p" href="trbl-testserver.html">Prev</a> </td><td width="20%" align="center"><a accesskey="u" href="troubleshooting.html">Up</a></td><td width="40%" align="right"> <a accesskey="n" href="trbl-dbdSponge.html">Next</a></td></tr><tr><td width="40%" align="left" valign="top">A.2. The Apache web server is not serving Bugzilla pages </td><td width="20%" align="center"><a accesskey="h" href="index.html">Home</a></td><td width="40%" align="right" valign="top"> A.4. DBD::Sponge::db prepare failed</td></tr></table></div></body></html>
